How to contact SimplifyTransit Support

SimplifyTransit offers various levels of support, from Regular Support for non-urgent questions to Emergency Support for severe technical issues.

SimplifyTransit Help Center (24/7/365)

• At help.simplifytransit.com, this knowledge base includes articles with instructions, important notes, screenshots and videos to help you use our products
• Login is required - you must be a customer with registration created by SimplifyTransit. Please email support@simplifytransit.com for assistance accessing the Help Center.

Regular Support (Monday to Friday, 8 am - 5 pm Pacific Time)

• Use the Live Chat widget inside SimplifyTransit to chat with available support staff
• Email support@simplifytransit.com
• Fill out our Support Form with your contact information and support needs
• Maximum one-business-day response time

Emergency Support for Severe Technical Issues (24/7/365)

• Emergency Support is available for severe technical issues that prevent your organization from using our services, without any way for you to work around these issues until Regular Support hours.
• Call (971) 200-5114 and select the appropriate options to reach our emergency support line.
• Maximum 2-hour response time

Expanded Support (Monday to Friday, 5 am - 11 pm Pacific Time)

• Monday - Friday, 5 am - 11 pm Pacific Time
• Live chat and email
• Maximum 2-hour response time
• Additional fees required - email support@simplifytransit.com for pricing

Enhanced Support (24/7/365)

• On-call support via phone, in addition to live chat and email
• Maximum 2-hour response time
• Additional fees required - email support@simplifytransit.com for pricing